Credit cards for BackerKit PreOrders have been processed. Directions below if your card was declined.
about 2 years ago
– Sat, Aug 06, 2022 at 10:29:27 AM
Hello everyone!
We have locked and charged all of the BackerKit PreOrders. There are several backers whose credit cards were declined. You were sent an email from Backerkit if that applies to you. You still have time to update your card information. Go directly to BackerKit (not Kickstarter) to do so.
There are backers who have paid for their pledges, but not completed their BackerKit surveys to provide their mailing address and/or email address.
There are still bouncing emails and Apple Relay ID emails that we have not been able to contact. All we can do is wait for you to reach out to us.
Email us directly at [email protected] if you need assistance in making updates or have questions. Thank you again for supporting our project.
Jake and Kim
Final Pledge and Pre-Order Lockdown on July 31, 2022
about 2 years ago
– Thu, Jul 28, 2022 at 07:40:13 AM
Hello everyone! We will be locking the Kickstarter Pledges and Backerkit Pre-Orders on July 31, 2022.
If your original Kickstarter pledge payment failed, you have a few more days to update your payment information using your Backerkit Survey link to provide new credit card details to keep your pledge.
We will begin processing credit cards for Backerkit additions and pre-orders on August 1, 2022. All failed Kickstarter pledges after the lock down are subject to be cancelled. You must pre-order and provide payment for any hardbacks and trade paperbacks before we lock down.
There are backers who have paid for their pledges, but not completed their BackerKit surveys to provide their mailing address and/or email address. There are still a few bouncing emails and Apple Relay ID emails that we have not been able to contact.
Email us directly at [email protected] if you need assistance or have questions. Thank you for supporting our project.
Jake
Hellchaser Mock-Up
about 2 years ago
– Thu, Jul 21, 2022 at 03:40:24 PM
We have the mock-up for the "wine" tumbler that will be part of the Hellchaser box that will go out as the March Paladin box in 2023. They're so adorable, we wanted to show them off!
If you haven't ordered a Paladin box, and would like to add them to your order, there are still boxes available for preorder (preorders end in two weeks) http://yearofacheron.com.
Thanks,
Kim
Backers Who Have Not Responded We Need Your Information
about 2 years ago
– Mon, Jul 11, 2022 at 09:05:37 PM
First, let us say a huge and heartfelt thank you to all our backers! Thanks to you, the campaign was a huge and resounding success! This update is for those backers who have not completed their surveys through the Backerkit system.
As of today, we have 5 backers whose emails are bouncing, we have no way of contacting you. If you backed the campaign and haven't heard from us, contact us at [email protected] include your name, Kickstarter backer # and a valid email address to send out your Backerkit survey.
There are 15 backers with a Private Relay Apple Id email which is not accepting our attempts to reach you. Email us with your name, Kickstarter backer # and a valid email address to send out your Backerkit survey.
If your credit card failed to charge in Kickstarter, you still have until the end of July 2022 to provide correct payment information by completing the Backerkit survey. You must reprocess payment through the survey or your pledge will be canceled and your items will not be made. They cannot be ordered later.
If your pledge payment went through on Kickstarter (about 170 backers) we will make your items, but we will not be able to get them to you unless you complete the survey with your email (for ebooks) and/or mailing address for physical items. If you qualified for a free patch or Acheron’s Wedding Invitation, you must provide a mailing address in your survey to receive them.
If you added additional items through Backerkit, but did not provide a credit card to pay for them, your survey is still incomplete and if not updated by the end of July, the items will be dropped from your order.
We will be closing the Backerkit preorders at the end of July so we can get a final count on what we need to fulfill the pledges. We cannot start production until we have the final totals.
Please send all questions directly to [email protected] if you need assistance. Include your name, Kickstarter backer # and a valid email address. We will be happy to assist you.
Thank you all so much! We are so looking forward to getting everything into your hands next year!
Jake and Kim
Bouncing Emails & Pledges
about 2 years ago
– Sat, Jun 25, 2022 at 06:54:01 AM
Hello everyone. Thank you to all those who have contacted us to complete your Backerkit Surveys for your Kickstarter pledges. We are still waiting on several hundred backers to complete their survey to provide your mailing address and email address to complete the fulfillment of your pledge when the time comes. Even if your credit card has been charged, you must verify your pledge in the survey. If you started the survey, but did not complete it, your pledge can’t be fulfilled.
We have 9 backers who emails are bouncing, we have no way of contacting you. Your pledges will eventually be cancelled (refunded) and we will NOT be able to reinstate them.
If you are one of those with the Apple Relay id situation, please email us with your name, backer # and an email address to reach you.
If your credit card failed to charge in Kickstarter, you still have time to correct the information by filling out the Backerkit survey.
We will be closing the Backerkit PreOrder store at the end of July: YearofAcheron.com. All new orders placed will have the credit cards charged then. We must close it so we can get a final count on what we need to fulfill the pledges next year. We can’t start production until we have the final totals.
If you need to check your survey or if you haven't received one, please visit: https://acheron.backerkit.com/
As before, please send all questions to [email protected]. We don’t want personal information posted on FB or Kickstarter.
Jake
