10 months ago
– Thu, May 04, 2023 at 03:15:52 PM
First, we want to thank all our backers. You guys are wonderful and we're very grateful for you.
There have been a lot of questions that have come in over the last 24 hours and we want to address them as best we can.
For those who preordered the ebooks, your books have been sent. Those who have placed orders over the last few days, we are still processing your orders. The processing time takes roughly 10-14 days (it can be longer depending on responses from backers). What takes so long is that we have to verify you haven't already placed an order. There have been a number of backers who have forgotten they bought ebooks months ago, and then reordered again. Since we don't want to charge someone twice for the same thing, we have to look up emails to verify them against previous orders.
Once we're sure it's a "new/original" order, then we have to manually run credit cards. The timing for that depends on your credit card company. If there are no issues and the payment goes through, your email will go out to you soon afterwards. If there is an email issue or payment issue, we will do our best to contact you through email. We cannot process your order until we hear back from you and that will delay the order being fulfilled.
So, if you place a new order for ebooks, please be aware that it could take 10-14 days to fulfill your order (hopefully a lot less).
And even though we tried to find the easiest delivery for ebooks, there have been problems with some backers not being able to open the files. This seems to be a Kindle problem (Kindle has only recently started using .epub files).
If you're having trouble, here are the suggestions other backers have sent in.
If the cover of the books isn't showing up, please hit refresh as it sometimes takes time for the cover to load in.
This is a suggestion from a backer about downloading into Kindle:
The first picture with the download button, you may be familiar with. It is where I was sent when I clicked the link in the email.
There are two download buttons and you would to do it twice. Hold down on the download and the second picture shows the options that pop up.
You would then click share and the last picture shows my options.
The kindle app is one of the options, I just clicked it. It took a couple of minutes and then it was in my library on the kindle app.
Another backer sent this in:
For starters I did most of this from my phone so there are kind of a few shots and I'll explain as I go.
First thing I did was click the link to to retrieve from the original email. It opens in a new browser tab and it gives you two download links, one per book.
Next I went to my Amazon account and viewed the section in the settings for Manage Content and Devices. Next you'll need to go to the section drop down for Personal Document Settings.
There you will see a section that is for Approved Personal Email Document List - basically emails your Kindle will accept submissions from. Here you add the email address you're going to use to send the books to your kindle.
In that same area you will see what the email address is for your Kindle. (For me it was just above the section where you add your preferred email to send from.) From there you will use the email you added as an approved email to send the book as an attachment to your kindle email you see listed. So with 2 books they should send 2 emails, one with each book as an attachment, to their kindle email address.
Next you will likely get an email from Kindle/Amazon wanting to confirm that the submission is valid for security purposes and you just click to verify.
I can say I have the Kindle App on my phone and a Kindle Fire and has shown up on both so it shouldn't have to be sent multiple times or if they have multiple locations they read from.
If these steps don't work, please download and reinstall the "send to Kindle" App. Then, try the above steps again. If you're still having trouble, please contact Amazon as they should be able to identify why the files aren't working on your device.
Should you need help from us, please email us directly at: [email protected] Include your name, the email you used for the product/purchase and the device type you're trying to download into.
We hope that helps.