Acheron & Styxx took the world by storm. Now, fifteen years later, the immortal twins are united for the first time into a single set.
Latest Updates from Our Project:
Backers Who Have Not Responded We Need Your Information
over 2 years ago
– Mon, Jul 11, 2022 at 09:05:37 PM
First, let us say a huge and heartfelt thank you to all our backers! Thanks to you, the campaign was a huge and resounding success! This update is for those backers who have not completed their surveys through the Backerkit system.
As of today, we have 5 backers whose emails are bouncing, we have no way of contacting you. If you backed the campaign and haven't heard from us, contact us at [email protected] include your name, Kickstarter backer # and a valid email address to send out your Backerkit survey.
There are 15 backers with a Private Relay Apple Id email which is not accepting our attempts to reach you. Email us with your name, Kickstarter backer # and a valid email address to send out your Backerkit survey.
If your credit card failed to charge in Kickstarter, you still have until the end of July 2022 to provide correct payment information by completing the Backerkit survey. You must reprocess payment through the survey or your pledge will be canceled and your items will not be made. They cannot be ordered later.
If your pledge payment went through on Kickstarter (about 170 backers) we will make your items, but we will not be able to get them to you unless you complete the survey with your email (for ebooks) and/or mailing address for physical items. If you qualified for a free patch or Acheron’s Wedding Invitation, you must provide a mailing address in your survey to receive them.
If you added additional items through Backerkit, but did not provide a credit card to pay for them, your survey is still incomplete and if not updated by the end of July, the items will be dropped from your order.
We will be closing the Backerkit preorders at the end of July so we can get a final count on what we need to fulfill the pledges. We cannot start production until we have the final totals.
Please send all questions directly to [email protected] if you need assistance. Include your name, Kickstarter backer # and a valid email address. We will be happy to assist you.
Thank you all so much! We are so looking forward to getting everything into your hands next year!
Jake and Kim
Bouncing Emails & Pledges
over 2 years ago
– Sat, Jun 25, 2022 at 06:54:01 AM
Hello everyone. Thank you to all those who have contacted us to complete your Backerkit Surveys for your Kickstarter pledges. We are still waiting on several hundred backers to complete their survey to provide your mailing address and email address to complete the fulfillment of your pledge when the time comes. Even if your credit card has been charged, you must verify your pledge in the survey. If you started the survey, but did not complete it, your pledge can’t be fulfilled.
We have 9 backers who emails are bouncing, we have no way of contacting you. Your pledges will eventually be cancelled (refunded) and we will NOT be able to reinstate them.
If you are one of those with the Apple Relay id situation, please email us with your name, backer # and an email address to reach you.
If your credit card failed to charge in Kickstarter, you still have time to correct the information by filling out the Backerkit survey.
We will be closing the Backerkit PreOrder store at the end of July: YearofAcheron.com. All new orders placed will have the credit cards charged then. We must close it so we can get a final count on what we need to fulfill the pledges next year. We can’t start production until we have the final totals.
It's come to our attention that there's a problem with those who created Kickstarter accounts with Apple IDs. They are not able to get the emails they need in order to complete their surveys (it's also possible that your survey might be in your Spam folders). If you created your account with the Apple ID, you will need to manage your Apple login credentials via the Apple ID settings on your mobile device, or from your Apple account. There you will be able to turn off email forwarding (if you are using the relay email address), change your forwarding address, or stop using your Apple ID within an app.
If your pledge went through and you wish to add items, please use your survey to do that.
If all else fails, please email your name, Kickstarter Backer # and the email address you want to use to [email protected] and we will update it for you and re-send your survey email.
Thanks!
Kim
Surveys are heading to backers
over 2 years ago
– Sat, Jun 18, 2022 at 08:53:05 PM
The surveys are going out to all backers. If you were a backer and had a problem with your pledge, you will be able to fix it on the survey. You will also be able to add new items. You'll also need to add your address (for those who have pledges that require shipping). Please make sure you fill out your survey and return it to us as soon as possible.
For those who missed the campaign (or who had trouble with their payments) and are interested in purchasing the Acheron/Styxx combination anniversary edition (or the 5th volume), you can now do so on this PREORDER page. Please note that the preorder page is only for those who didn't back the campaign or who had trouble with their payments.
If you backed the campaign and wish to add items, please wait on the survey and order new items through the survey.
If you have any questions about the incomplete pledges, please email us: [email protected].
For those asking about the slipcases, we don't have that information yet. We're waiting to hear back from the printing company for an estimate. We'll let you know as soon as we know something.First, let us say a huge and heartfelt thank you to all our backers! Thanks to you, the campaign was a huge and resounding success!
Thanks again to all our wonderful backers!
Kim, Jake, Madaug, Hinako, Carl, Kate & company
Preorders & Surveys
over 2 years ago
– Fri, Jun 17, 2022 at 08:20:48 PM
Again, thank you to everyone who came together to make this a success! We so appreciate all of you!
A number of backers have reached out to let us know that they missed the payment deadline, and a few others are asking if they can pledge now that the campaign is over. The answer to both is YES!
If you look at the image below, you'll see that the page now contains an orange button. In the next few days, we'll be sending out the survey (we have to perform a smoke test with a few backers to make sure it's working properly) and we'll have the preorder page up and running then.
Anyone who had a pledge mix-up or who wishes to join the campaign, renew a lost pledge, or place a first time order will be able to do so on the preorder page.
Please note that we can only run preorders for a few weeks before we have to close them and make a final order. So anyone who wishes to order, please be ready. We will give plenty of notice before we close the preorders, but we did want everyone to know that they won't be open until the release of the books. We have to have a final count in to the printer and we're awaiting their cut-off date to get the books in print and in the hands of all the waiting backers. That will be the cut-off date for placing new orders/preorders.
We are so thrilled to be able to bring this to readers! Y'all are the absolute best!
