How do we contact you?
You can email us with any questions about your Backerkit Preorder or Kickstarter Pledge at firstname.lastname@example.org.
Last updated: August 06, 2022 11:01
Is my payment going to come out immediately?
The Kickstarter pledges have all been collected. If your original charge failed, you can now update your information and pay through your BackerKit survey link. The funds for BackerKit PreOrders, new Backerkit items added to your Kickstarter pledge and BackerKit second chance payments for Kickstarter pledges will all be processed when the PreOrder store closes (approximately by the end of July 2022). If this timeline changes, we will send out an update.
Last updated: June 17, 2022 21:37
Can I read the eBook on my device?
When the ebooks are published, you will be sent a link to your email and you will be able to download the ebook in the format needed for your device. The files will come as epubs and all readers/vendors are now taking epubs. For those with kindle devices, use the email you most often use, and later, if you need to, you can forward it to your own kindle address. If you use your kindle email, you won’t get our correspondences.
Last updated: June 17, 2022 21:28
Will I be able to get the t-shirts in my size?
At the end of the campaign, a survey will be sent to those backers who ordered Paladin boxes. We will ask for your size then. Sizes choices will be adult Small, Medium, Large, XL, 2XL, 3XL, and 4XL. We do not know what will be in the boxes yet, this is in case a t-shirt is included for that month.
Last updated: June 15, 2022 12:09
What if I move before you ship my items?
No items will be shipped until we verify your addresses. Again, a survey or email will be sent to you before any mailing. Please be on the look out for those mailings to make sure that you receive the items for your tier level. If you move before all the items are shipped over 2023 and 2024 you will be able to update your mailing address with us.
Last updated: June 15, 2022 11:51
How much new content will there be?
Sherri is anticipating at least 75 pages (or more) per edition for a total of 300 new pages, which is the size of an additional novel from most authors. Please keep in mind that Sherri hasn’t added the content yet and is estimating the new scenes she wants to add.
If we meet our stretch goal, every back who has chosen a hardback option (or ebook) will receive a FIFTH volume for free. That volume will be a complete novel and it will reveal the long-awaited answer of WHO IS ACHERON’S FATHER :)
Last updated: April 24, 2022 16:23
Why can't I order the Slip Case for the books?
The slip case was a Stretch Goal that was not met on KickStarter. We are looking into having them made in the future, but until we have an exact count of how many we will need and see how much money is raised, we can’t price them out. We hope to offer them at a later date.
Last updated: June 16, 2022 16:03
I thought I would get the 5th volume free with my pledge?
The 5th volume was never offered for free with any pledge level. It was at one time listed as a Stretch Goal if $3.5 million was raised. As we did not look like we were going to reach that goal many fans requested if they could just buy it instead. We decided to remove it from the Stretch Goals and add it as an add-on to purchase.
Last updated: June 16, 2022 16:11
Can I get my books personalized?
Sherrilyn will be signing each and every physical book by hand, but we are just not able to offer personal messages or personalized names because of the tremendous amount of books this would involve. We would never be able to get them all signed and mailed out if we tried to do this.
Last updated: June 16, 2022 18:18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.